¿Necesitas Ayuda? Teléfono: +34 93 106 24 04 o Correo Electrónico

La mejor impresión en lona en España

Frequently Asked Questions

We deliver more than high quality canvas printing from your photos. At Micanvas, you will get dedicated customer service and 100% love guarantee.

Take a look at the FAQ’s on following sections:




Ordering

What is the usual time of delivery?

From the time you approve your digital proof it takes 5-7 business days for production and delivery or 1-3 days for rush delivery.

How fast free digital proof can be received?

Generally, within 1 to 2 business days.

Can I change my order’s delivery address?

Yes, it is possible. Contact us at MICANVAS (+34 93 106 24 04) or support@micanvas.com to change your delivery address.

How to apply my discount voucher or promo code?

While you proceed to check out, you will find a section that will ask for promo code or voucher inputs.



Product

Is it possible to spread a picture across numerous canvases of diverse sizes?

Definitely! Lookout for our varied configurations and layouts for installing multi canvasses.

Do you add any protection to the canvas?

We treat every canvas with UV matte laminate that is highly protective from bubbling, flaking, fading and cracking. It will last for life..

How do I return a product if I don’t like?

Just let us know before you return and allow us to reprint. We will reprint until you are happy. If you still want refund for any reason, contact us.

What if I receive a damaged product?

Though we are very careful while sending canvases in perfect conditions, these things happen sometime. Just hold on with the package and if possible click images of the damage and let us know. A reprint will reach you soon.

Are you flexible with the canvas sizes or provide just what you show in the website?

You can always contact us for specific size requirement.

Do you print only on canvas or any other medium as well?

As of now, only canvas.

Is black and white the only choice for photo frames?

We have other options too. Let us know what you prefer.



Care and Use

Can I use the canvas for outside hanging?

Exposing to direct sunlight or rainwater is not recommended though we provide 100% waterproof coating and UV protected lamination.

Can I hang canvas in bathroom?

Not recommended. With significant temperature change due to humidity, these natural products will swell and shrink.

Do I need to follow a special instruction while mounting?

Just nail the hook in the wall and hang it. We provide ready to hang products only.

What are cleaning guidelines?

Use a soft duster to clean. On the canvas’s face, you can use a wet cloth.



Image

Which image files Micanvas accepts through the website?

PNG, JPG, GIF, BMP, and TIF files accepted.  Contact us for any other images format.

What to do if the image I like is not in any of the above mentioned formats?

We have alternative options. Contact us for out FTP site link.

Will you scan if I send a slide or a negative image?

We would love to. Contact us and we will help you.

What is the maximum file size Micanvas accepts?

Up to 100 MB size. For larger files contact us for our FTP site link.

Is it possible to fix pixilated image?

Sure, we can do this with our extensive filters and effects.

What privacy rules you follow while using the images?

We will never use your images apart from printing it. For more details, check our Privacy Policy

Can I change picture that I have originally submitted? How can I do this?

Please let us know asap via chat, email or phone. We will inform how to send new picture.

For best canvas print, which size of image file is better?

We can work on any size of image.

During photo wrap, how much portion of the picture is lost?

It depends on chosen depth of wrap..

I don’t know if the image I have chosen is copyright protected. Can you inform about this?

We understand sometimes customers unintentionally send such photos. If there is copyright issue, we will contact you.

How colors of digital pictures translated to canvas?

Send us email if you are worried about the changes in the picture. We will send ICC profile.

Is it possible to add text in the picture?

We have varied options that allow you to add text.



Shipping

To which countries does Micanvas ship?

So far we are deliver orders to UAE only. Since we are expanding our footprint rapidly, further countries will be added soon. Stay tuned and check our website frequently for updates.

Can you deliver the product on a certain date if I request?

Yes, in that case you have to choose rush order and mention the specific date you want the product to be delivered.

Will I get the tracking information after shipping?

We will send tracking number after shipping your product.

Which carrier conducts shipping?

Aramex and MenaVip



Billing

Any discount available for photographers, designers or artists?

We love good designs so definitely offer discounts. Contact us and we will help you.

Which payment methods do you accept?

You can select from a variety of convenient payment methods: Credit card (Mastercard/Visa), Cash On Delivery or Paypal.

How long it takes to revert the money to my credit card after I cancel order?

It generally takes 7 to 10 business days.